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Reimagining workflows, technologies and mindsets to drive transformative digital evolution

Purpose Driven Change

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<p>Of recently implemented ERP initiatives will fail by 2027 to fully meet their original business goals (Gartner)</p>

<p>Of SMEs say they cannot keep up with large companies for technology innovation and digital transformation (Gridfox)</p>

<p>Of employees surveyed expressed fear of change due to digital transformation (Microsoft)</p>

Process Optimization and Workflow Concept with a 3D Gear and Circular Arrows. 3D Rendering.

<p><span style="color: #ecf0f1;">The overall annual cost of conflict to UK employers (ACAS)</span></p>

 £28.5 billion

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<h3 style="white-space:pre-line;text-align:left"><span style="color:#ecf0f1"><strong>Our Mission </strong>is to build technology confident, purpose driven workforces. Every mind matters.</span></h3>

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An inclusive world where change programmes build high morale, high performance, resilient workplaces.

Our Vision 

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<p>We can help with data collection and preparation, exploratory data analysis, reporting and visualisation. We are passionate about data integrity and are happy to build a data culture in your business, giving your workforce powerful reporting, analysis and analytics skills.</p>

Data Analysis

<p>Technology doesn't rise to the level of business ambition, it falls to the level of business processes.  We can help optimize processes to support data integrity and data driven decision making.</p>

Business Analysis

<p>The testing programme ensures the solution is ready for training. The training and knowledge transfer roll out creates unrivalled in-house expertise worthy of go-live.  We'll help you ensure your business is ready.</p>

Training and Coaching

<p>Micro shifts in our thinking can have macro business benefits. The Mindset For Change Programme deep dives into the impact of change. This informs how we understand others, ourselves, how we plan and lead change and how we resolve conflict.  Mindset For Change sets the conditions for successful change and unparalleled collaborative culture. </p>

Mindset For Change Programme

<p>Our change programme is the project plan of your vision.  The new goal by its nature is a deviation requiring change. Resistance is the shadow side of change and a key risk to change.  We lean on our vast experience of user engagement to ensure what we deliver is fully embedded in your organisation.</p>

Change Management

<p>We have a constant, never ending improvement mindset. We have in-house Lean Six Sigma Black Belt expertise and are happy to discuss how we can help save your business money and prevent programme failure.</p>

Continuous Improvement

Recent blog posts

Our Insights

<h2>The Rise of AI in Small and Medium Enterprises</h2><p>In today's fast-paced digital world, Artificial Intelligence (AI) is no longer just a buzzword but a reality transforming industries. Small and Medium Enterprises (SMEs) are leveraging AI to enhance efficiency, streamline operations, and most importantly, boost profits. As technology becomes more accessible, SMEs have the opportunity to compete with larger corporations by adopting AI solutions that were once out of reach.</p><p>AI tools are designed to handle repetitive tasks, analyze vast amounts of data, and provide insights that can drive business growth. By automating routine processes, businesses can allocate resources more effectively, allowing employees to focus on strategic initiatives that add value. This shift not only enhances productivity but also leads to significant cost savings.</p><figure id="figure-m17mzselhdmcag0vdi"><img id="m17mzselhdmcag0vdi" src="https://media.gettyimages.com/id/2154674637/photo/artificial-intelligence-machine-learning-natural-language-processing-data-technology.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=jxWDzkncjEAj05Wltpu4bC349_jVojT2elS5iCYFqPo=" alt="Artificial Intelligence Machine Learning Natural Language Processing Data Technology" title="Artificial Intelligence Machine Learning Natural Language Processing Data Technology" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="null" data-positiony="null" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/2154674637/photo/artificial-intelligence-machine-learning-natural-language-processing-data-technology.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=jxWDzkncjEAj05Wltpu4bC349_jVojT2elS5iCYFqPo=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure><h3>Improving Customer Experience with AI</h3><p>One of the most impactful ways AI is helping SMEs is through the improvement of customer experience. AI-driven chatbots and virtual assistants enable businesses to offer 24/7 customer support, providing instant responses to customer inquiries. This not only enhances customer satisfaction but also ensures that potential sales are not lost outside of traditional business hours.</p><p>Furthermore, AI can analyze customer data to provide personalized recommendations and services. By understanding customer preferences and behaviors, businesses can tailor their offerings, fostering stronger customer relationships and increasing conversion rates. Personalization is key in today's market, and AI makes it scalable for SMEs.</p><h3>Streamlining Operations and Reducing Costs</h3><p>AI is also instrumental in optimizing supply chain management for SMEs. By predicting demand trends, AI can help businesses manage inventory more effectively, reducing waste and ensuring that they are adequately stocked. This predictive capability enables companies to avoid overproduction and understocking, both of which can negatively impact profits.</p><p>Moreover, AI-powered analytics provide insights into operational inefficiencies. By identifying bottlenecks and suggesting improvements, AI helps businesses streamline their processes, resulting in faster turnaround times and reduced operational costs. These efficiencies translate directly into increased profitability.</p><h3>Enhancing Marketing Strategies</h3><p>In the realm of marketing, AI offers tools that allow SMEs to compete on a level playing field with larger companies. Predictive analytics can identify trends and consumer patterns, enabling businesses to target their marketing efforts more effectively. This targeted approach ensures that marketing budgets are spent wisely, maximizing return on investment.</p><p>Additionally, AI can automate content creation and distribution, ensuring that the right message reaches the right audience at the right time. By leveraging AI in marketing strategies, SMEs can increase brand visibility and drive growth without significantly increasing expenditure.</p><h3>The Future of AI in SMEs</h3><p>The potential of AI for SMEs is vast and continually evolving. As AI technologies advance, they will become even more integrated into the day-to-day operations of small businesses. SMEs that embrace these changes stand to gain a competitive advantage in their industries.</p><p>While the initial investment in AI technology might seem daunting for some SMEs, the long-term benefits far outweigh the costs. Adopting AI solutions leads to increased efficiency, better customer experiences, and ultimately, higher profits.</p><h2>Conclusion</h2><p>The integration of AI into SME operations is not just a trend but a strategic necessity in the modern business landscape. By harnessing AI's capabilities, small and medium enterprises can unlock new opportunities for growth and profitability. As we move forward, those who adapt will thrive in an increasingly digital world.</p>

Harnessing AI: Boosting Profits for SMEs

Storm 'Ciara' hits the South Coast of Britain with strong winds and huge waves

<h3>Introduction</h3><p>Many years ago,&nbsp; as a young business analyst, I was asked to help run a programme management office on a multi-million pound Europe wide CRM implementation. &nbsp;The overall programme manager had walked out following a serious of disputes. I joined a team of consultants from a global management consultancy. &nbsp;Nothing had prepared me, or the other consultants, for the conflict and relationship breakdowns we found ourselves in the middle of.&nbsp;</p><p>This began my lifelong interest in why change programmes fail and how we train our minds for the challenge of change.</p><h3>Digital Change</h3><p>Integrating new technologies into areas of a business can fundamentally change processes, workload, skill demands and culture. This can constitute seismic change. Where there is change, there is resistance to change. And where there is resistance to change, there is conflict.&nbsp;</p><h3><strong>What is Resistance?</strong></h3><p>Our ancestors gathered and hunted food and evolved behaviours that helped them respond to the challenges of survival in unstable environments. They were driven to find comfort and shelter to survive, and respond to threat by fleeing or by aggression confrontation.</p><p>Out of pure survival, the unknown was a threat until it was understood it wasn't; an animal, a rival tribe, the elements.&nbsp; Our ancestors passed their evolved brains to us; wired for survival, comfort and often hostile to the unknown.</p><p>Most jobs today don't involve being chased by predators. However our brains and bodies are the same; much as we tell ourselves rationally that it's just new technology or it's just this new person or it's just this new process, if the body is not happy it will produce cortisol and want us to step away. Our mind will comply; this is resistance.</p><h3><strong>Resistance and Conflict</strong></h3><p>A change project will not rise to the level of its ambition, it will fall to the level of the learned responses of those experiencing change. Resistance to change may take the form of hostility, passive aggression, non-compliance, outward aggression, blame, judgement and absence.&nbsp; These repsonses to change are often poorly managed. An adversarial culture develops.&nbsp;</p><h3><strong>Digital Change and Managing Conflict&nbsp;</strong></h3><p>Any quick Google search will produce a wealth of conflict management tips and resources on topics such as: open dialogue; mediation; training; feedback mechanisms; leadership. &nbsp;All are valuable and highly skilled disciplines. &nbsp;</p><p>At Ethical ERP we believe in:</p><p><strong>A Vision</strong>: Conflict, and the prospect of it, should be addressed at the outset. &nbsp;A vision of success has to include a vision of what failure looks like.<br><strong>A Plan</strong>: Every change initiative should be a measurable project plan with clearly defined scope and outcomes. One outcome should be establishing the right climate for change and managing conflict.<br><strong>Mindset</strong>: Any leader or team member is a role model and role models model. Training on inner and interpersonal conflict resolution skills as a part of any digital transformation programme is the most cost-effective way of bringing everyone on board with the mission.<br><strong>Community</strong>: Dualistic thinking leads inevitably to an 'us and them' culture. This thinking is prevalent on digital change programmes. &nbsp;We believe in inclusive, mission driven communities.<br>Inclusive, mission driven communities of employees who enjoy being led by emotionally intelligent, transparent, supportive leaders and who trust the process of being led through change.</p><p>Impossible? Of course not.</p><h3><strong>Looking Ahead</strong></h3><p>Ethical ERP was established around the notion that high performing, mission-driven workplace communities are buildable. We developed our Change Mindset Programme to address this very challenge.</p><p>Businesses must be ready to embrace new technologies and methodologies as they arise. By fostering an environment of continuous learning, innovation, inclusivity, non-dualistic thinking and conflict management, companies can ensure sustained success.</p><p>The future of work is not ‘machines taking over’. The future of work is harnessing our ever-increasing understanding of the human mind to ensure people and technology have parity of esteem and learn better and better ways to work together.</p>

Digital Change and Conflict

<h2>Understanding Six Sigma</h2><p>Six Sigma is a set of techniques and tools for process improvement that originated in the manufacturing industry. It has become a cornerstone strategy for enhancing business processes, ensuring quality, and reducing defects to improve overall operational efficiency. The methodology is rooted in statistical analysis and aims to reduce variation in processes. This approach can be highly beneficial when applied to digital transformation initiatives, where precision and efficiency are critical.</p><h3>The Role of Six Sigma in Digital Transformation</h3><p>Digital transformation involves integrating digital technology into all areas of a business, fundamentally changing how operations are conducted and delivering value to customers. Six Sigma supports this transformation by providing a structured approach to identify inefficiencies and implement data-driven solutions. By applying Six Sigma principles, businesses can streamline processes, reduce errors, and enhance customer satisfaction during their digital transformation journey.</p><p>One of the main benefits of using Six Sigma in digital transformation is its focus on customer needs. By understanding and prioritizing customer requirements, businesses can tailor their digital strategies to provide optimal value. This customer-centric approach not only helps in developing more effective digital solutions but also ensures higher adoption rates and improved customer experiences.</p><h3>Implementing Six Sigma in Digital Projects</h3><p>To successfully implement Six Sigma in digital transformation projects, businesses should follow a structured approach. Here’s a step-by-step guide:</p><ol><li><strong>Define:</strong> Clearly define the goals of the digital transformation project and align them with business objectives.</li><li><strong>Measure:</strong> Collect data to establish baselines, identify key performance indicators (KPIs), and understand current process performance.</li><li><strong>Analyze:</strong> Use statistical tools to analyze data, identify root causes of inefficiencies, and determine areas for improvement.</li><li><strong>Improve:</strong> Develop and implement solutions to address identified issues, ensuring these changes align with customer needs.</li><li><strong>Control:</strong> Monitor processes post-implementation to sustain improvements and make necessary adjustments.</li></ol><h3>Benefits of Combining Six Sigma with Digital Technologies</h3><p>The integration of Six Sigma with digital technologies can maximize the potential of transformation projects. By leveraging advanced analytics and automation, businesses can enhance their ability to process data quickly and accurately. This capability allows for more informed decision-making and helps identify trends that could impact future strategies.</p><p>Furthermore, combining Six Sigma with emerging technologies such as artificial intelligence (AI) and machine learning (ML) facilitates predictive analytics. This foresight enables businesses to anticipate market changes and adapt strategies proactively, ensuring sustainable growth and competitive advantage.</p><h3>Overcoming Challenges</h3><p>While the benefits of integrating Six Sigma into digital transformation are clear, businesses may face several challenges during implementation. These can include resistance to change, lack of expertise, and difficulty in adapting traditional Six Sigma tools to digital environments. To overcome these hurdles, organizations should invest in training programs that build internal capabilities and foster a culture of continuous improvement.</p><p>Additionally, it is crucial to engage stakeholders at all levels of the organization. By involving employees in the process and clearly communicating the benefits of Six Sigma-driven digital transformation, businesses can mitigate resistance and ensure successful adoption across the board.</p><h3>Conclusion</h3><p>Harnessing Six Sigma for digital transformation provides a robust framework for enhancing efficiency, reducing errors, and delivering exceptional customer value. By carefully implementing its principles, businesses can navigate the complexities of digital change while maintaining a consistent focus on quality and customer satisfaction. With the right strategies and commitment to continuous improvement, organizations can achieve successful digital transformation that drives long-term success.</p>

Harnessing Six Sigma for Digital Transformation

<h2>Understanding Data Culture</h2><p>In today's fast-paced digital world, data is more than just numbers and statistics. It is a critical asset that drives decision-making and innovation. However, for organizations to truly harness the power of data, they must cultivate a robust data culture. A data culture is an organizational mindset that emphasizes the importance of data in every aspect of the business, from operations to strategy.</p><h3>The Importance of Leadership Commitment</h3><p>A strong data culture begins at the top. Leaders must demonstrate a commitment to data-driven decision-making by investing in the necessary tools and technologies. This commitment signals to employees that data is a priority and encourages them to incorporate data insights into their daily work. Moreover, leaders should foster an environment where data is accessible, and employees feel empowered to use it responsibly.</p><h3>Empowering Employees with Data Literacy</h3><p>For a data culture to thrive, employees at all levels must be equipped with the skills to interpret and utilize data effectively. Investing in data literacy training is crucial. Such training enables employees to understand data trends, draw meaningful insights, and make informed decisions. When employees are confident in their ability to work with data, they become active participants in driving innovation.</p><p>Organizations can offer workshops and online courses to help employees develop these skills. Additionally, creating a community of practice where employees can share knowledge and best practices can further enhance data literacy across the organization.</p><h3>Integrating Data into Everyday Processes</h3><p>Integrating data into everyday business processes is essential for cultivating a robust data culture. This means embedding data-driven decision-making into the core operations of the organization. From marketing strategies to financial planning, every department should leverage data insights to optimize performance and achieve goals.</p><p>One effective strategy is to implement dashboards and reporting tools that provide real-time insights. These tools allow teams to monitor key performance indicators (KPIs) and make adjustments as needed. By making data readily available, organizations can ensure that decisions are based on evidence rather than intuition.</p><h3>Fostering a Collaborative Environment</h3><p>A collaborative environment is vital for a thriving data culture. Encouraging cross-departmental collaboration allows for diverse perspectives and insights, leading to more comprehensive data analysis. When teams work together to solve problems and explore opportunities, they can uncover new ways to leverage data for strategic advantage.</p><p>Organizations should create opportunities for teams to collaborate on data projects through workshops, hackathons, or regular meetings. This not only enhances data-driven innovation but also strengthens team dynamics and communication.</p><h3>Encouraging Data-Driven Experimentation</h3><p>Finally, organizations should encourage a culture of experimentation. Data-driven experimentation allows teams to test hypotheses, explore new ideas, and innovate with minimal risk. By fostering an environment where employees are encouraged to experiment with data, organizations can uncover new opportunities for growth and improvement.</p><p>To support experimentation, organizations can provide resources such as sandbox environments where employees can test ideas without impacting live systems. Additionally, celebrating successful experiments and sharing learnings across the organization can reinforce the value of a data-driven approach.</p><p>In conclusion, cultivating a robust data culture requires commitment from leadership, investment in employee training, integration of data into daily processes, fostering collaboration, and encouraging experimentation. By prioritizing these elements, organizations can unlock the full potential of their data assets and drive sustainable growth.</p>

Building a Data Culture

<h2>Understanding ERP Implementations</h2><p>Enterprise Resource Planning (ERP) systems are essential tools for businesses seeking to streamline their operations. However, despite their potential benefits, ERP implementations often face challenges that can lead to failure. Understanding the common pitfalls can help organizations better prepare and avoid costly mistakes.</p><h3>Lack of Clear Objectives</h3><p>A common reason for ERP implementation failure is the absence of clearly defined objectives. Organizations often jump into the ERP bandwagon without fully understanding what they aim to achieve. It's crucial to establish specific, measurable goals for the ERP system to ensure it aligns with the business's strategic vision.</p><h3>Poor Project Management</h3><p>Effective project management is critical for successful ERP implementation. Without a structured plan and timeline, projects can quickly go off track. Key aspects of project management include:</p><ul><li>Defining scope and deliverables</li><li>Allocating resources efficiently</li><li>Monitoring progress regularly</li><li>Adjusting plans as needed</li></ul><h3>Inadequate Change Management</h3><p>ERP systems often require significant organizational change, which can be met with resistance from employees. Inadequate change management can cause disruptions and delays. It's essential to engage stakeholders early in the process, communicate changes effectively, and provide necessary training to ease the transition.</p><h3>Insufficient Testing and Training</h3><p>Testing is a critical phase of ERP implementation that should not be overlooked. Insufficient testing can lead to system errors and user frustration. Similarly, inadequate training can result in low adoption rates as employees struggle to use the new system effectively. Comprehensive training programs and thorough testing protocols are vital for a smooth rollout.</p><h3>Customization Overload</h3><p>While customization can help tailor an ERP system to meet specific business needs, excessive customization can complicate the implementation process. Over-customizing the system can increase costs, prolong timelines, and create maintenance challenges. Striking a balance between customization and using standard features is essential.</p><h3>Underestimating Data Migration</h3><p>Data migration is often underestimated during ERP implementations. Transferring data from legacy systems to a new ERP system is complex and time-consuming. Ensuring data accuracy and integrity during migration is critical, as errors can have far-reaching consequences on business operations.</p><h3>Lack of Executive Support</h3><p>The absence of strong executive support can derail an ERP project. Leadership must be actively involved in the implementation process, providing guidance and resources as needed. Executive backing not only boosts morale but also ensures alignment with organizational goals.</p><p>In conclusion, while ERP implementations are challenging, understanding the common reasons for failure can help organizations better prepare and execute their projects successfully. By setting clear objectives, managing change effectively, and ensuring proper testing and training, businesses can unlock the full potential of their ERP systems.</p>

Why ERP Implementations Fail

Data fabric AI artificial intelligence powered analytics, data, data verse, big data, data science, business intelligence, data lake

<h2>Understanding AI and its Growing Influence</h2><p>Artificial Intelligence (AI) has become an integral part of our daily lives, subtly influencing the way we work, communicate, and even think. From virtual assistants that manage our schedules to algorithms that personalize our online experiences, AI's presence is undeniable. As we continue to embrace AI, it's crucial to understand the science of change it brings and how we can navigate it effectively.</p><h3>The Science of Change</h3><p>Change, especially technological, can be daunting. It requires not only an adaptation of tools but also a shift in mindset. The science behind AI involves complex algorithms and machine learning processes that enable systems to learn from data and improve over time. This continuous evolution means that businesses and individuals alike must remain flexible and open to new ways of thinking and operating.</p><p>AI's ability to analyze vast amounts of data quickly allows for unprecedented insights and efficiencies. However, integrating these technologies requires a strategic approach. Organizations should focus on fostering an environment that encourages learning and innovation, ensuring that both employees and systems can adapt to new advancements.</p><h2>Practical Steps for Embracing AI</h2><p>For businesses seeking to embrace AI, it's important to start small and scale gradually. Here are a few steps to consider:</p><ul><li><strong>Educate Your Team:</strong> Provide training programs to enhance understanding and skills related to AI technologies.</li><li><strong>Identify Key Areas:</strong> Pinpoint areas in your operations that could benefit from AI, such as customer service or data analysis.</li><li><strong>Collaborate with Experts:</strong> Work with AI specialists to develop tailored solutions that meet your specific needs.</li></ul><h3>The Human Element in AI Integration</h3><p>While AI offers numerous advantages, it is essential to remember the importance of the human element. Technology should serve to enhance human capabilities, not replace them. By focusing on collaboration between humans and machines, organizations can achieve more sustainable and impactful outcomes.</p><p>Encouraging creativity and critical thinking among employees will ensure that they remain valuable contributors in an AI-driven world. By leveraging human insights alongside AI capabilities, businesses can create more innovative solutions and strategies.</p><h2>The Future of AI</h2><p>As AI continues to advance, its potential applications seem limitless. From healthcare innovations to environmental solutions, AI is poised to tackle some of the world's most pressing challenges. Embracing this change requires a proactive approach that balances technological advancements with ethical considerations.</p><p>Looking ahead, businesses and individuals must remain vigilant about the ethical implications of AI. Ensuring transparency, fairness, and accountability will be key to maintaining public trust and achieving positive outcomes. By navigating the science of change thoughtfully, we can harness the full potential of AI while safeguarding our shared future.</p><p>In conclusion, embracing AI is not just about adopting new technologies but also about adapting our mindsets and processes to thrive in an ever-evolving landscape. By understanding the science of change and taking strategic steps forward, we can unlock new possibilities for growth and innovation.</p>